Contact
Official inquiries can be sent using the form below or to our email: support@khyal.men
Shipping & Orders
As soon as your order is shipped, you will receive a shipping confirmation e-mail with a tracking number.
Standard Shipping (3-4 Business Days) - $6.95
Express Shipping (1-2 Business Days) - $9.99
Free shipping on orders over $99
EUROPE (UK included)
Standard Shipping (4-7 Business Days) - $8.99
DHL Express (1-3 Business Days) - 15.99
Free shipping on orders over $150 -
REST OF THR WORLD
DHL Standard Service (5-10 Business Days) - Calculated at checkout
Import Charges
Please note that the customers will always be responsible for paying any import charges.
US & Canada orders are sent with the taxes paid. So, there are no extra charges.
When importing items to Europe & UK, this will normally trigger a customs inspection.
We always provide the correct paperwork with your order.
Undelivered Items
In the event that your order cannot be delivered, due to incorrect information or missed deliveries
these orders will be returned to us at the courier services discretion.
Once your order has been returned to us you will be contacted.
Customers are responsible for any additional shipping charges for redelivery.
Returns & Refunds
We sincerely hope you are satisfied with your KHYAL purchase. However, if you change your mind for whatever reason, we will happily refund your purchase within 14 working days of receiving your order.
Send us an email with your order number and the item you would like to return at support@khyal.men to start your return. Once the process is complete, you will be emailed a returns label.
All international returns will incur a charge. You’ll be prompted to pay for the charge during the returns process after your return has been approved via email.
In order to get started, all you need is the email address associated with your order and your order number to make a return with us.
Once we have received your parcel, it can take up to 14 working days to be processed. Please note that processing times can be longer during holiday periods.
Please be aware that any unregistered items in your return will not be processed.
Online Store Credit
Online store credit is the quickest option if you want to order another product in exchange without waiting for a refund; select the store credit option when registering your return online. Once your return is received and processed at the warehouse, you will instantly receive an email with your store credit code and be able to use it on our website. Please be aware online store credit can only be used on our website.Exchanges
If you would like to exchange your item for a different product, you must first return your original item and place a new order. Depending on the option you choose during the returns process, we will issue you a store credit immediately once your items are approved or issue a refund to your original payment method. Please note refunds can take up to 10 working days to show on your account due to varying processing times between payment providers. Any duties paid for the original order my be eligible for a refund once you receive your refund receipt from us- please contact your duty payment processors for more information.Refunds
If a refund is selected, all successfully returned items will be credited to the original payment method used to purchase the items. The original shipping charges will not be refunded. Please note refunds can take up to 10 working days to show on your account due to varying processing times between payment providers. Store credit is the quickest option if you would like to order another product in exchange without having to wait for a refund.Product Condition
Please be aware that we cannot process returned clothing which has been worn. Please ensure that when you try your items on that you are not wearing strong aftershaves or scents, that all product tags remain in tact, and that the item is unworn and in a resellable condition. It will be at our discretion as to whether the item is in a resellable condition.Discounts & Credit
All credit and discount offers are applied to the value of the order, excluding delivery costs, and are subject to our Terms & Conditions.
Unless specifically stated, discounts cannot be combined, or applied consecutively to the same order; this includes any promotional or site-wide events such as Black Friday. Some exclusions may apply to selected products and collections, which will be stated clearly.
Discount offers may only be applicable to specific items / collections, and cannot be extended to other product range. Please note that any items purchased using store credit are only eligible for size exchange or further credit replenishment. This excludes shipping fees, as they must be covered with each new order.
Any store credit generated is set to expire a year from the date they are issued, unless specifically stated otherwise. Store credit and discount vouchers may only have one use per code, and cannot be replenished unless specifically stated. Any credit used to make an order will be replenished if the items purchased are returned and not exchanged. Please note that discount codes cannot be replenished after a return is processed.
We reserve the right to cancel any order that is believed to be fraudulent / an abuse of a discount code.
